December 3, 2019

How to Use Role-Playing to Master Soft Skills in Customer Service

I think you will agree with me when I say role-playing can be darn uncomfortable. We’ve all been through awkward role-play sessions where coworkers...

Read more

KnowledgeForce Insights


December 6, 2019

How Customer Service Training Improves Sales, Referrals, And Your Bottom Line

Bad customer service can sink your company.  It can lead to lost sales, low...

Read more

December 5, 2019

How Customer Service Training Benefits Your Employees

Providing customer service training to your employees helps everyone who has anything to do...

Read more

December 4, 2019

Exploring The Different Types Of Customer Service Training

Let’s explore the different kinds of customer service training programs that you can implement...

Read more

December 2, 2019

Guidelines For Training Your Customer Service Staff To Help You Sell

We love to talk about how good customer service training can have a major...

Read more

December 1, 2019

Guidelines For Designing A Customer Service Training For New Hires

Let’s talk about training and developing your team! Let’s talk about onboarding new hires...

Read more

November 30, 2019

Why Customer Service Training Is So Important For Your Company

Your customers are valuable. But does your team know how to make sure your...

Read more

November 11, 2019

5 Interesting Statistics About Microlearning in a Corporate Setting

Microlearning offers many benefits to your employees. They can check out a lesson when...

Read more

October 27, 2019

Examples of Microlearning in a Business Setting

Microlearning is an ideal part of a corporate talent development program because employees can...

Read more