How to Use Role-Playing to Master Soft Skills in Customer Service
I think you will agree with me when I say role-playing can be darn uncomfortable. We’ve all been through awkward role-play sessions where coworkers...
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KnowledgeForce Insights
How Customer Service Training Improves Sales, Referrals, And Your Bottom Line
Bad customer service can sink your company. It can lead to lost sales, low...
Read moreHow Customer Service Training Benefits Your Employees
Providing customer service training to your employees helps everyone who has anything to do...
Read moreExploring The Different Types Of Customer Service Training
Let’s explore the different kinds of customer service training programs that you can implement...
Read moreGuidelines For Training Your Customer Service Staff To Help You Sell
We love to talk about how good customer service training can have a major...
Read moreGuidelines For Designing A Customer Service Training For New Hires
Let’s talk about training and developing your team! Let’s talk about onboarding new hires...
Read moreWhy Customer Service Training Is So Important For Your Company
Your customers are valuable. But does your team know how to make sure your...
Read more5 Interesting Statistics About Microlearning in a Corporate Setting
Microlearning offers many benefits to your employees. They can check out a lesson when...
Read moreExamples of Microlearning in a Business Setting
Microlearning is an ideal part of a corporate talent development program because employees can...
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