How to Use Role-Playing to Master Soft Skills in Customer Service
I think you will agree with me when I say role-playing can be darn uncomfortable. We’ve all been through awkward role-play sessions where coworkers...
Read more
KnowledgeForce Insights
..............................................
What is Instruction and Curriculum Design?
You want your employees to succeed and you are committed to talent development. A...
Read moreEssential Components of a Talent Development Program
When you demonstrate to your employees you are committed to helping them grow personally...
Read moreDeveloping Talent From Within Your Organization
You think of yourself as a pretty lucky employer: You’ve taken the time to...
Read moreOnboarding Mistakes You Don’t Have to Make
Onboarding takes time to build and (at least 90 days) to execute when an...
Read moreFor Success, Onboarding Isn’t “Optional”
Congratulations, you’ve done it! You faced head on the need for hiring new talent...
Read moreWalking The Talk: Culture of Learning
Exactly a week ago I was completing my final tasks as I prepared to...
Read moreGinine M Capozzi – Owner of KnowledgeForce Consulting
Curious about the owner of KnowledgeForce? Check out this new video where Ginine shares...
Read more