Examples of Microlearning in a Business Setting
Microlearning is an ideal part of a corporate talent development program because employees can complete it when their schedules permit.
They only need to find 10 minutes (tops) to work on a microlearning module, and when they’ve finished, they’ve acquired very specific knowledge they’ll be able to make use of right away. That short, flexible time commitment paired with focused information are two of microlearning’s many benefits that boost employee engagement and confidence.
You may be thinking about how you’d like to implement microlearning for your employees. Maybe you’ve done a bit of research and are impressed by the statistics that indicate the success of microlearning in a corporate setting. If you’re unsure of how, exactly, you can take advantage of microlearning given your particular organization’s mission, products, and services, don’t worry! Here are seven examples of how microlearning can be used in a business setting to help you start on your own journey!
Example #1: Preparation for product or service launch
As a business owner, you and your employees are routinely thinking outside the box. You listen to feedback to try to give your customers or clients exactly what they want––whether because they’ve asked for it, or because you’ve figured out their needs before they have!
Whether that’s led you to create a new toy, expand product options, or offer additional functionalities in your proprietary software, you’ll want to make sure that all of your employees are familiar with every last detail so they will be able to explain to curious customers why this new product or service will be great for them, and answer any questions. Microlearning modules are a great way to get everyone up to speed and quickly before launch day.
Example #2: Onboarding for new employees
New employees are assets to organizations. They are eager to succeed in their jobs and bring enthusiasm, a fresh perspective, and a desire to learn everything they need to know about the company, and how their role fits into the larger whole and contributes to the company’s continued success.
Along with in-person introductions and a tour of the office, microlearning capitalizes on a new employee’s eagerness to learn and helps them quickly “get up to speed.” By breaking down essential information into small, digestible chunks, you’ll help employees feel at home in their new roles without being overwhelmed by the amount of new information that they’ll need to learn in a short amount of time.
Example #3: Training for new employees
In addition to using microlearning for onboarding new employees, you can also take advantage of microlearning’s benefits to train new employees about their job. If you run a small business and another employee isn’t available to help train someone who has been recently hired, look to microlearning.
They can be especially handy if you manage a large number of employees and need to give them the same information, fast. If you work for a company that employees a large number of seasonal workers, microlearning can help you efficiently disseminate information about policies, procedures, expectations, and how to successfully perform their jobs.
Example #4: Training for customer interaction
Customer interactions are the lifeblood of many businesses, and as a business owner, you want them to always go well. Of course, that won’t happen every single time. But, incorporating microlearning can help keep that percentage high.
For example, videos that present real-world scenarios of the most common reasons that customers call and the variety of possible responses can enable employees to feel prepared to handle even the most challenging interactions and turn them around, creating happy, grateful customers and confident employees.
Example #5: Training for compliance and soft skills
Employees often have a lot to remember, both about your company and about their specific roles. Maybe you’ve noticed that some employees have forgotten part of company policy. They aren’t always tracking time accurately, or they aren’t following proper safety protocols when working with dangerous equipment. Maybe, thanks to a stressful recent quarter, everyone’s nerves are frayed and people aren’t handling interpersonal conflict as well as they could.
Microlearning enables you to give employees refreshers on information they already know but has slipped through the cracks, whether that’s a reminder about company policy (or the introduction of a new one) and opportunities to brush up on soft-skills. Because you can create microlearning content quickly, you can step in when you first notice a problem and before it gets out of hand.
Example #6: Training to address professional skills
If you’re about to introduce new software that employees will be expected to use, you’ll want to make sure they are comfortable and familiar with all of its functions, its advantages, and its limitations before the software goes live.
Microlearning allows you to break the process down into manageable chunks for your employees so that they can learn the new software step-by-step, and also quickly figure out whether they might need more information or assistance with a particular feature. The transition from the old software to the new will be as seamless as possible after employees have had time to complete their training, and pretty soon, they will (hopefully!) be grateful for the switch.
Example #7: “Just-in-Time” Training
All of your employees are comfortable with your new inventory management software, your appointment booking software, or your point-of-sale software. Great! They’re happy, and your customers are happy. You feel reassured that you made the right choice in switching programs. Then you get an email that new features are going to be rolled out, and current ones will be removed. Not great. This is all happening right before your busiest time of the year. Really not great.
While you may be momentarily frustrated and overwhelmed, you don’t need to worry. Microlearning is a great way to help your employees learn about the changes to software features quickly, as it is a great source of “just-in-time” training. Whenever you need employees to learn new information or skills––as an addition to or to supersede some of what they already know––microlearning is a practical solution.
With new advancements in technology almost daily, it can be hard to keep up! At KnowledgeForce Consulting, we’d love to help you stay in the know about what’s happening in the fast-paced world of corporate learning and ensure that you and your team are ahead of the curve.